Shipping and Returns

Shipping Policy

All orders $75 and above ship free! For orders below $75, a flat-rate shipping fee will apply.

We do our best to process your order as quickly as possible! All orders placed by 12 pm EST will ship the same business day. Orders placed after 12 pm EST won't be shipped until the next business day. Additionally, all orders placed on a weekend or legal holiday won't be shipped until the next business day.

All orders are shipped from our New Jersey warehouse via USPS or UPS and should arrive within 1-7 business days after your order is placed. However since delivery times vary based on location, not all shipping times are equal.

Please ensure you enter the correct shipping address to avoid any delays. In the event that your package is returned to us due to an incorrect or undeliverable address, we will reach out to you to determine the action you’d like to take with your order. 

*please note that carriers are no longer guaranteeing any transit times due to COVID19. There may be delays beyond our control*

UPS SHIPPING TIME CHART

 


Return Policy

*Please note, due to the current situation with COVID-19 we are currently not accepting any returns as per CDC guidelines.*

We hope you love the products you’ve ordered! if you are not 100% satisfied with your purchase, you can return unopened items in a new and unused condition within 14 days of purchase for a refund. To initiate a return, please contact us at hello@pompompartyshop.com to obtain authorization for the return and receive additional instructions. Apologies, but we cannot accept any returns that have not been authorized by our team.

Please note any costs associated with shipping the return are the responsibility of the customer and original shipping fees will not be refunded.

Once we receive the returned item(s), your refund will be credited to the original method of payment within approximately 1-3 business days.

Clearance items, custom products, seasonal/holiday merchandise, and final sale items may not be returned.